Design 
http://www.e-crm.co.uk/newsletters/e-crm-2006-1-january-newsletter.html
- August 2007: How to build a website without building a website
- The most important thing to think about, when first thinking about any website, is the user. Like so much marketing websites are, unfortunately, too often developed inside out (company focused) rather than outside in (customer focused).
- | Sep 1, 2008
- November 2006: Google AdWords
- To be more responsive to customer needs, emphasise customer satisfaction, develop closer relationships with their customers and flatten the management structure some companies have adopted Customer Teams or Customer Focus Teams.
- | Aug 6, 2008
- October 2007: The feel of the web
- Have you noticed how the feel of the web is changing? Perhaps you use LinkedIn '" or Jobster '" and very probably you have had a look at Google maps. If so you cannot but have noticed that these sites and others have a different look and feel.
- | Aug 5, 2008
- May 2005: Web conferencing, A VAT Landmark
- Web conferencing means something different to everyone but really what you are doing is mimicking what a face to face meeting actually is.
- | Jul 2, 2008
- September 2007: All about E
- The "E" prefix can be attached to anything that has moved from the physical world to its electronic alternative. Most "E" words have now become synonymous with the Internet.
- | Jun 15, 2008
- January 2006: Customer Focused Teams, Pay per Click
- To be more responsive to customer needs, emphasise customer satisfaction, develop closer relationships with their customers and flatten the management structure some companies have adopted Customer Teams or Customer Focus Teams.
- | Jun 10, 2008